Banking March 11, 2021

ON DEMAND: Using Customer Flow Data to Improve Branch Operations

Customer expectations are changing. How can financial institutions improve customer service by optimizing their branch operations?

Watch this webinar where we partner with Wavetec, global leaders in integrated check-in and appointment booking data solutions, to discuss how customer flow intelligence and statistical analytics can help improve branch operations.

In this webinar, you will learn how to:

  • Forecast, optimize & benchmark multiple branches
  • Optimize your branch operations with better teller management and workforce management
  • Forecast with ML and AI for improved efficiency and lower IT costs
  • Understand your benchmarks with better insights into your customer journey
  • Achieve up to 26% SLA increment, 84% accuracy, and 10% reduction of service time
  • Improve branch revenue by 5% with efficiency gains

If you want to know more about our Wavetec solution, please contact us here.

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Watch our webinar.

Meet our panel.
Kelly West (Host)

Head of Product & Innovation

Kelly has helped numerous financial institutions transform digitally over the span of his 20-year career. In addition to his work in developing solutions for clients, he is also a leader in building proprietary digital products focused on origination and payments.

Leandro Blank

General Manager, Europe and Canada

Leandro is leading Wavetec business in Canada and Europe. His background lies in Economics and Innovation and he is passionate about improving customer experiences, while delivering value with tech and data. He believes in using the Phygital approach to connect the online and offline worlds that will allow you to create closer, more efficient, and human customer experiences.

Nicolas Ochoa

Senior Data Scientist, Data Science Division

Nicolas is a Senior Data Scientist leading Wavetec Data Science Division. His background lies in Economics, Quantitative Methods, and academic research. He combines experience in business consultancy, machine learning & data processing.

Aequilibrium is Wavetec’s Trusted Partner

At Aequilibrium, we believe in delivering remarkable customer and staff experiences. That’s why we’ve partnered with Wavetec, a digital experience solutions company that has 20+ years experience with a wide range of world-class clients.

Wavetec is a global leader in digital transformation, including queue management,
appointment booking, robust data and analytics — it is a complete digital solution that has the ability to integrate with systems and is highly scalable.

Aequilibrium’s Wavetec solution can help you deliver remarkable customer experiences.