Banking December 6, 2020

ON DEMAND: Remarkable Experiences with Safer Check-Ins

With changing customer expectations around customer service, financial institutions across Canada are looking to eliminate physical queues, especially as the weather gets worse.

Watch this webinar where we partner with Wavetec to discuss the new normal in the North American retail banking scenario. Learn how queue management and appointment booking technologies help banks, including HSBC, deliver a better, safer, check-in experience.

You will learn how to:

  • Improve queuing experiences to help retain existing / attract new customers
  • Lower IT costs with better integration into existing tech stack
  • Optimize your branch staffing through AI/ML driven forecasting and modeling
  • Deliver best user experiences with fully customizable UX and API driven front end
  • Reduce enterprise integration costs, improve IT efficiencies and team productivity
  • Drive value with enhanced customer information, increased conversion rates and improved visibility into your business KPIs
  • Deliver a better banking experience by focusing on your digital transformational goals with our HSBC case study

If you want to know more about our Wavetec solution, please contact us here.

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Watch the webinar.

Meet our panel.
Kelly West (Host)

Head of Product & Innovation

Kelly has helped numerous financial institutions transform digitally over the span of his 20-year career. In addition to his work in developing solutions for clients, he is also a leader in building proprietary digital products focused on origination and payments.

Leandro Blank

General Manager, Europe and Canada

Leandro is leading Wavetec business in Canada and Europe. His background lies in Economics and Innovation and he is passionate about improving customer experiences, while delivering value with tech and data. He believes in using the Phygital approach to connect the online and offline worlds that will allow you to create closer, more efficient, and human customer experiences.

Michael Austin

Director, Business Development

Michael comes from a digital product and brand strategy background where he has developed client businesses for over 20 years. He has worked on both client and agency side growing businesses with scalable strategies and measurable impact in the UK and North America.

Aequilibrium is Canada’s Only Wavetec Partner

At Aequilibrium, we believe in delivering remarkable customer and staff experiences. That’s why we’ve partnered with Wavetec, a digital experience solutions company that has 20+ years experience with a wide range of world-class clients.

Wavetec is a global leader in digital transformation, including queue management,
appointment booking, robust data and analytics — it is a complete digital solution that has the ability to integrate with systems and is highly scalable.

Aequilibrium’s Wavetec solution can help you deliver remarkable customer experiences.