Intranet Connections: Revolutionizing the Employee Experience

Revolutionizing the Employee Experience

Intranet Connections’ UX/UI Journey

For over two decades, Intranet Connections (IC) has embarked on a mission to transform how organizations communicate, collaborate, and share resources internally. Their intranet solutions were designed to not only facilitate document storage but also streamline workflow processes to create a seamless, private network environment. To provide a better, modern employee experience, Intranet Connections decided it was time to rejuvenate their flagship platform: Intranet 3.0. Releasing in 2024, this brand new platform aims to enhance the user experience and address the evolving needs of their 400+ client enterprises. Enter AEQ.

How We did it?

IC and Aequilibrium (AEQ) joined forces in early 2023 to formulate a game plan. Headed by our UX/UI designer in collaboration with IC’s Technology team, the project was executed in just four months, as opposed to the industry standard of one year. The end result: an incredibly successful and responsive platform that boasted improved efficiency, user confidence, and streamlined workflows. Here’s how we did it.

Understanding the User Journey: The Challenges

AEQ and IC noticed challenges in the user experience strategy, mainly when it came to user flows and information structures. The company faced the dual challenge of retaining existing clients while adapting to the distinctive habits and demands of its diverse user base. Recognizing that a one-size-fits-all approach was no longer sufficient, IC embarked on an ambitious journey to revamp its intranet platform.

To kickstart the transformation, the joint team undertook a deep dive into the specific processes and end goals of their users. It was imperative to identify any obstacles or pain points that users encountered in their daily interactions with Intranet 3.0. This meticulous approach ensured that the design direction and proposed scenarios would not only resonate with users but also effectively address their expectations.

In just a few months, Aequilibrium not only has elevated the aesthetics and functionality of our designs but has also laid a solid foundation for our UX/UI infrastructure.

–

Hamed Nickmehr, Chief Technology Officer, Intranet Connections

Balancing Consistency & Flexibility

One of the key challenges in this transformation was the adoption of external frameworks as a foundational UX component. While it promised a consistent page skeleton, it came with limited customization capabilities. This posed a dilemma: how to strike a balance between consistency and flexibility to meet the growing demands of users.

The Development Phase

The goal of the redesign was to establish a clear and streamlined informational hierarchy in the app, guiding users effortlessly with a minimal learning curve. Contributing to this central theme, the team focused on designing the platform for various screen sizes, integrating with contemporary technologies, and reimagining the IC aesthetic.

After several rounds of market research and user studies, IC and AEQ were able to begin the process of redesigning. By laying the groundwork of their UX strategy with Agile UX and the 5 Planes of UX, the team was able to get consistent feedback at each stage of development. With IC, AEQ was able to get to work on implementing some groundbreaking changes.

Customer Success

Early customer feedback and simulations for the upcoming Intranet 3.0 release show remarkable improvements in user engagement and efficiency. While actual completion rates will be measured post-launch, the redesigned platform was fine-tuned to ensure clarity and ease of use, and the new average task completion time is now under 15 seconds.

Beta tester success rates increased with the prototype, projecting an aspirational 100% task completion rate, a dramatic increase from the previous average of 50%. Simulated usability trials among testers also soared to an outstanding 90% satisfaction for its clarity and ease of use.

Efficiency and intuitive design have become the hallmark of the revamped design.

40 %

Increase was observed in the direct success rate.

90+ %

of users praised intranet 3.0 for it’s clarity & ease of use.

15 seconds

Task completion time per phase consistently under 15 seconds.

The Tools Behind the Transformation

IC harnessed various powerful tools and technologies to bring about this transformation. These tools were integral in the design and development process.

Tools used: Miro, Figma, FigJam, Azure DevOps, MudBlazor, HTML, CSS, Maze.

Conclusion

IC’s journey to revamp Intranet 3.0 is an inspiring case study in UX/UI transformation. By deeply understanding the needs and habits of IC’s diverse user base and striking a balance between consistency and flexibility, AEQ successfully evaluated the user experience to new heights.

This collaboration is already showing promising improvements in completion rates and user confidence. AEQ’s commitment to enhancing the employee experience demonstrates our dedication to providing top-notch solutions for companies who need the power of digital to unlock their full potential. These changes are set to be rolled out in 2024, alongside some of IC’s brand-new generation of products.

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