Customer expectations are changing. How can financial institutions improve customer service by optimizing their branch operations?
Watch this webinar where we partner with Wavetec, global leaders in integrated check-in and appointment booking data solutions, to discuss how customer flow intelligence and statistical analytics can help improve branch operations.
- Forecast, optimize & benchmark multiple branches
- Optimize your branch operations with better teller management and workforce management
- Forecast with ML and AI for improved efficiency and lower IT costs
- Understand your benchmarks with better insights into your customer journey
- Achieve up to 26% SLA increment, 84% accuracy, and 10% reduction of service time
- Improve branch revenue by 5% with efficiency gains
Watch the webinar.
Meet our panel.
Kelly West (Host)
Head of Product & Innovation
aequilibrium
Kelly has helped numerous financial institutions transform digitally over the span of his 20-year career. In addition to his work in developing solutions for clients, he is also a leader in building proprietary digital products focused on origination and payments.
Leandro Blank
General Manager, Europe and Canada
Wavetec
Leandro is leading Wavetec business in Canada and Europe. His background lies in Economics and Innovation and he is passionate about improving customer experiences, while delivering value with tech and data. He believes in using the Phygital approach to connect the online and offline worlds that will allow you to create closer, more efficient, and human customer experiences.
Nicolas Ochoa
Senior Data Scientist, Data Science Division
Wavetec
Nicolas is a Senior Data Scientist leading Wavetec Data Science Division. His background lies in Economics, Quantitative Methods, and academic research. He combines experience in business consultancy, machine learning & data processing.
