The 2021 Retail Trend You Must Know: Retail by Appointment. Here’s why.
How appointments can turn bland shopping experiences into remarkable ones. When we think of going shopping at a retail store, say to buy a new TV, new shoes or clothes, or a new couch or table, we wouldn’t think of making an appointment first. It feels like something a celebrity would do before going to […]
Personas: the essential first step toward remarkable member experiences
In a post-2020 world, there’s a 100% chance that your credit union highly values your members and wants to tailor every channel to your members’ needs. After all, you’re a credit union — your members are a part of the fabric of who you are. But how do you ensure that the shiny new Forge […]
Introducing John Queue Public, Our Resident Queueing Expert
Here at Aequilibrium, we hate queues. We hate being in them, especially outside if the weather is bad, but we also hate them on an existential level. We even hate that line-ups are called ‘queues’ to make them sound more important than they are. For a long time, we tolerated them because they were few […]
3 Reasons we’re attending Future Branches 2021(and you should too).
2020 brought in a new level of uncertainty about the future of physical branches, especially when it comes to consumer habits and expectations. And that’s why branch leaders must adapt to a future where in-branch services and resources continue to evolve. Banks and credit unions are using lessons learned from the previous year and looking […]
Customer Flow Data Powers Branch Optimization and Better CX
There’s the old saying, “a little knowledge goes a long way.” This couldn’t be more apt when it comes to leveraging appointment setting data for insights and fore-knowledge leading to better service and more efficient staffing. The benefits of being able to predict your customer engagements open up the potential for better supply and demand […]
Local boutique design and development studio speeds digital transformation
As seen in a Business in Vancouver article here. A new survey by global research firm McKinsey has found that responses to COVID-19 have speeded the adoption of digital products and services by several years, and that many of these changes could be here for the long haul. “Digital has become the main channel for brands […]
Aequilibrium Employee Spotlight Series: Meet Abolfazl Tanha (Part 1)
Hello World! What’s it like to work at Aequilibrium, you ask? Well, we heard you and invited our own people to answer your question. We had a chat with some of our passionate, tenacious, and innovative team members and we are eager to share these valuable conversations! Stay tuned because we will share some great […]
Aequilibrium Employee Spotlight Series: Meet Chris Allinson (Part 2)
Welcome to Part 2 of our Employee Spotlight Series! We hope you enjoyed getting to know Abolfazl last week, and we’re excited to share more! Today, we want to share a more in-depth conversation we had with one of our Team Leads. Chris Allinson | Mobile Team Lead & iOS Developer Meet Allinson, our Mobile […]
Atanu Banerjee joins Aequilibrium as Chief Revenue Officer
We’re pleased to announce that Atanu Banerjee joins Aequilibrium as our new Chief Revenue Officer. Atanu is a digital evangelist and Agile expert who helps companies transform and innovate. “We are excited to bring Atanu onboard to accelerate our rapid and sustainable growth. Building on our solid foundation, Atanu will complement and extend our […]
Aequilibrium joins Business in Vancouver [BIV] list of Top 100 tech companies in B.C for 2nd year
Yes, we did it again! We’re proud to be featured in Business in Vancouver [BIV] list of Top 100 tech companies in B.C. again this year. We’re thankful to our partners and our customers who supported us all the way in this journey to become remarkable and not to mention the least, our wonderful AEQ […]
