We all have our anecdotes of, let’s say strange, customer experience and queue management moments at physical locations both during the lockdown and now with
Credit unions pride themselves on offering a great in-branch experience to all their members. But with the pandemic and social distancing rules, the in-branch experience
It’s that time of year where post secondary schools and higher learning institutions are busy getting ready for the fall semester. Of course, this year
It’s now November (hard to believe, right) and the weather has certainly taken a turn. The air is cold, the rain is more frequent and
In the 21st century, it is evident that digitization is here to stay and improve every step of the way. With a more significant percentage
Your hotel goes to great lengths to provide the best guest experience possible. But with restrictions on the number of guests allowed to be in
Think of a ski resort village. Or an outdoor mall with your favourite shops. Sounds nice. Now think of them during the winter, with COVID
Are you satisfied with your branch client experience? Safety regulations and occupancy limits can make it difficult to maintain great client service, though certainly, challenges
How appointments can turn bland shopping experiences into remarkable ones. When we think of going shopping at a retail store, say to buy a new
Here at Aequilibrium, we hate queues. We hate being in them, especially outside if the weather is bad, but we also hate them on an
Thrive in a digital world.
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