Optimize Branch Operations with Integrated Check-in and Appointment Booking Data

Wavetec’s Trusted Implementation Partner

Intelligent staffing and improved client experience go hand-in-hand.

Follow the data to branch optimization.

Customer flow technology gives accurate information about your client needs in real time. Machine learning and AI-driven forecasting takes that information to the next level, giving you real-time predictive information across multiple branches so you
know what your client needs are and how to meet those needs with the right staff at the right time.

  • Forecast, optimize & benchmark multiple branches
  • Purpose built analytics, specifically for banking
  • Fully customizable user interface
  • Integrate with your CRM & other enterprise applications
  • Provide upgraded experiences with customer profile data before clients arrive at the branch
  • Increase branch revenue and reduce costs by 5% (or more)

Check-in a remarkable client experience.

When you know what your clients need you can serve them faster and more efficiently with a personal touch. Client needs can not only be met, but anticipated.

  • Measure customer satisfaction in real-time
  • Measure, monitor and optimize staff and branch performance
  • Show commitment to service improvement
  • Reduce the waiting time of your valuable clients by at least 50% and increase your NPS

Find out how Banorte improved customer experiences in over 1000 branches

With Aequilibrium and Wavetec, you can do even more.

  • Appointment

    • Cloud-based
    • Fully customizable user interface
    • Integrate with your CRM & other enterprise applications
  • Queue Management

    • Email, SMS & WhatsApp notifications
    • Check-in kiosks for those without smartphones
    • Integrates with CRM & other enterprise applications
  • Occupancy Limits

    • Digital signage gives clients transparency and clarity
    • Manage occupancy with minimal staff required
    • Meet your governance requirements while providing customers with a better experience

Watch Our Webinar

See the Wavetec platform in action in our showcase webinar.

See how Banorte has benefited.

Wavetec is a solution that is used by some of the largest financial institutions around the world. See how Banorte, Mexico’s largest bank, has improved customer experience and internal processes with Wavetec.

Download Case Study

Learn more
about Wavetec’s retail banking transformation technology

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