Does Digital Banking Apply to Small Banks?
According to the 2017 report by The Financial Brand on retail banking trends and predictions, major trends focus on consumer data, the use of advanced analytics, the ability to personalize the customer journey, and improving the customer experience. Big or small, digital banking does, in fact, apply to all financial institutions today as we head […]
An ROI Model of Experience-Driven Banking in the Digital Age
The commoditization of traditional banking products has altered the playing field of banking. Banks and credit unions can no longer afford to compete solely by raising savings rates or decreasing fees. Meanwhile, banks must strategically shift from being a product-driven organization to an organization focused on customer-driven omnichannel digital experiences. Dave Gledhill, the CIO for […]
Aequilibrium and Wavetec: Freeing Canada from lineups & bad customer experiences
We all have our anecdotes of, let’s say strange, customer experience and queue management moments at physical locations both during the lockdown and now with easing restrictions (maybe even more so now). As a company that focuses on customer-centric experiences, these moments really hit us in the feels. That’s why we’re so excited to announce […]
Design Thinking in the New Normal
Over the past few months, the world has definitely shifted to a new normal, and that has implications for employees, companies, and brands as well as the public at large. So, as the landscape is shifting beneath our feet, it is an excellent opportunity to employ the talents and skills of Design Thinking to allow […]
Get Rid of Your Queues and Treat Your Customers Like VIPs
It’s now November (hard to believe, right) and the weather has certainly taken a turn. The air is cold, the rain is more frequent and snowfall is either here already or likely not far off. Nothing new for November in Canada, except for the addition of social distancing, occupancy limits and the need to control […]
5 Ways How To Digitize Your Retail Business Post COVID-19
In the 21st century, it is evident that digitization is here to stay and improve every step of the way. With a more significant percentage of the world’s population becoming internet users, digitizing your retail business is becoming more beneficial and important. It is no longer a trend shared within larger companies alone – and […]
Leaving Customers in the Cold? Technology Solutions Are The Perfect Answer to Get Rid of Lines.
Think of a ski resort village. Or an outdoor mall with your favourite shops. Sounds nice. Now think of them during the winter, with COVID restrictions, and each store, restaurant and shop using different signage and strategies (or no strategy at all) to deal with their occupancy limitations and customer service. Sounds not so nice, […]
The 2021 Retail Trend You Must Know: Retail by Appointment. Here’s why.
How appointments can turn bland shopping experiences into remarkable ones. When we think of going shopping at a retail store, say to buy a new TV, new shoes or clothes, or a new couch or table, we wouldn’t think of making an appointment first. It feels like something a celebrity would do before going to […]