Forge Migration Reality Check – What Tech Leaders Must Know About Forge Migration in Mid-2025
By Adrian Moise, CEO of Aequilibrium In Brief: Forge Migration Reality Check If you’re only talking about platforms—not CMS, CRM, analytics, or cloud—your migration conversation isn’t strategic yet. CU tech leaders are shifting focus to answer “What CMS, CRM, cloud, and data model will futureproof our member experience?” The vendor landscape has shifted mid-year, across […]
Forge Sunset Mid-Year Update
By Adrian Moise, CEO of Aequilibrium In Brief: Forge Migration in 2025 10 months after the Forge Sunset announcement, Canadian CUs must make some urgent definitions This requires rethinking your entire digital experience stack — from CMS and CRM to personalization and AI-readiness C-suite leaders are shifting focus from “What should we replace Forge with?” […]
The Shifting Sands of Digital in the Business Landscape
The world has become fully digital overnight. In a world of virtual birthday parties, socially-distanced grocery queues and makeshift home-offices, businesses need to be flexible to embrace change in order to continue providing the best customer experience possible. Digital is no longer an option. The digital revolution has swept everything into a sandstorm, and organizations […]
The Foundations to Flourish in a Fully Digital Economy
Few things expose our frailties like adversity. The social and economic times we find ourselves thrust into today are certainly adverse. But, as it feels like we’ve known since before Benjamin Franklin said it, in adversity there is opportunity. Or, at least, the potential for opportunity. The tricky thing, however, is that often turning adversity […]
The Digits on Digital Banking
“The times they are a changin’,” a wise poet once said. For the Credit Union cooperative, the world of digital strategy and member experience looks a little different than it did just six months back. Amidst video banking, loan-deferral programs, drive-through branches, and CERB, your Credit Union minds have been bubbling (more active than a […]
Aequilibrium and Wavetec: Freeing Canada from lineups & bad customer experiences
We all have our anecdotes of, let’s say strange, customer experience and queue management moments at physical locations both during the lockdown and now with easing restrictions (maybe even more so now). As a company that focuses on customer-centric experiences, these moments really hit us in the feels. That’s why we’re so excited to announce […]
Design Thinking in the New Normal
Over the past few months, the world has definitely shifted to a new normal, and that has implications for employees, companies, and brands as well as the public at large. So, as the landscape is shifting beneath our feet, it is an excellent opportunity to employ the talents and skills of Design Thinking to allow […]
Adobe Experience Manager as a Cloud Service
Early this year, Adobe launched its Adobe Experience Manager as a cloud service. The timing, and the timing for business to migrate, couldn’t be better or more pressing, with COVID-19 especially highlighting the advantages of cloud-based technology for business. But it isn’t just a knee-jerk reaction to current events. It’s our belief that there will […]
Get Experience Right and You’re Halfway to a Remarkable One
Credit unions pride themselves on offering a great in-branch experience to all their members. But with the pandemic and social distancing rules, the in-branch experience can be compromised. Especially when we think of the elderly. Personally, I’ve seen instances where an elderly person has joined a line-up to get into a smaller branch and, thanks […]
Higher Learning with Lower Risks
It’s that time of year where post secondary schools and higher learning institutions are busy getting ready for the fall semester. Of course, this year (for so, so many reasons) is not like any other year. Schools, including universities, colleges, polytechnics, and vocationals across North America are doing their best to make decisions that are […]