Aequilibrium and Wavetec: Freeing Canada from lineups & bad customer experiences

We all have our anecdotes of, let’s say strange, customer experience and queue management moments at physical locations both during the lockdown and now with easing restrictions (maybe even more so now). As a company that focuses on customer-centric experiences, these moments really hit us in the feels.  That’s why we’re so excited to announce […]

Get Experience Right and You’re Halfway to a Remarkable One

A member flow and experience management system will help you to continue providing great member services

Credit unions pride themselves on offering a great in-branch experience to all their members. But with the pandemic and social distancing rules, the in-branch experience can be compromised. Especially when we think of the elderly. Personally, I’ve seen instances where an elderly person has joined a line-up to get into a smaller branch and, thanks […]

Local boutique design and development studio speeds digital transformation

As seen in a Business in Vancouver article here. A new survey by global research firm McKinsey has found that responses to COVID-19 have speeded the adoption of digital products and services by several years, and that many of these changes could be here for the long haul. “Digital has become the main channel for brands […]

Atanu Banerjee joins Aequilibrium as Chief Revenue Officer

We’re pleased to announce that Atanu Banerjee joins Aequilibrium as our new Chief Revenue Officer. Atanu is a digital evangelist and Agile expert who helps companies transform and innovate.   “We are excited to bring Atanu onboard to accelerate our rapid and sustainable growth. Building on our solid foundation, Atanu will complement and extend our […]