Exploring Digital Banking in the US, Canada, and Europe
Last month, the aequilibrium digital banking team embarked upon a world tour to discover, connect, and understand the current state of the digital banking market. From Las Vegas to Amsterdam, digital transformation was at the top of everyone’s agenda. Money 20/20 | Las Vegas Head of Product and Innovation, Kelly West, kicked off the tour in […]
4 Ways to Attract New Banking Customers With Technology
Customers have a lot of options when it comes to choosing apps or services for most everyday tasks, such as fitness tracking, meal planning, and ride sharing. In 2019, however, there are still few digital channels for banking and finance that serve customers at the speed and capacity that’s expected today. For financial institutions—whether you’re […]
An ROI Model of Experience-Driven Banking in the Digital Age
The commoditization of traditional banking products has altered the playing field of banking. Banks and credit unions can no longer afford to compete solely by raising savings rates or decreasing fees. Meanwhile, banks must strategically shift from being a product-driven organization to an organization focused on customer-driven omnichannel digital experiences. Dave Gledhill, the CIO for […]
Fresh Thinking To Grow Your Mass Affluent Business
The definition of the mass affluent is somewhat varied, particularly among financial institutions. The term typically refers to customers with investable assets greater than $200,000 USD with high mortgage amounts or net worth greater than $1,000,000 USD. This means that they will typically have transactional, investment, and borrowing needs that make their segment more lucrative […]
Get Experience Right and You’re Halfway to a Remarkable One
Credit unions pride themselves on offering a great in-branch experience to all their members. But with the pandemic and social distancing rules, the in-branch experience can be compromised. Especially when we think of the elderly. Personally, I’ve seen instances where an elderly person has joined a line-up to get into a smaller branch and, thanks […]
The Most-Awaited Backbase Connect 2020 Is Here! Ready to join?
At Aequilibrium, we create, develop and deliver remarkable customer experiences. A trusted Backbase partner since 2016, we’ve always believed in their vision of a secure, reliable, and experience-driven digital ecosystem. And that’s why we are excited for our friends at Backbase as they are set to launch their first virtual and most innovative, inspirational, must-attend […]
Need a Remarkable Check-In Experience for Your Branches? Join Our Webinar and See Wavetec Solutions in Action
Are you satisfied with your branch client experience? Safety regulations and occupancy limits can make it difficult to maintain great client service, though certainly, challenges existed previously. From a retail banking perspective, however, perhaps we have an opportunity (even if it’s been thrust upon us in earnest) to not only improve client service while adhering […]
Introducing John Queue Public, Our Resident Queueing Expert
Here at Aequilibrium, we hate queues. We hate being in them, especially outside if the weather is bad, but we also hate them on an existential level. We even hate that line-ups are called ‘queues’ to make them sound more important than they are. For a long time, we tolerated them because they were few […]
3 Reasons we’re attending Future Branches 2021(and you should too).
2020 brought in a new level of uncertainty about the future of physical branches, especially when it comes to consumer habits and expectations. And that’s why branch leaders must adapt to a future where in-branch services and resources continue to evolve. Banks and credit unions are using lessons learned from the previous year and looking […]
Customer Flow Data Powers Branch Optimization and Better CX
There’s the old saying, “a little knowledge goes a long way.” This couldn’t be more apt when it comes to leveraging appointment setting data for insights and fore-knowledge leading to better service and more efficient staffing. The benefits of being able to predict your customer engagements open up the potential for better supply and demand […]