With changing customer expectations around customer service, financial institutions across Canada and the U.S. are looking to optimize their branch operations.
- Improve queuing experiences to help retain existing / attract new customers
- Lower IT costs with better integration into existing tech stack
- Optimize your branch staffing through AI/ML driven forecasting and modeling
- Deliver best user experiences with fully customizable UX and API driven front end
- Reduce enterprise integration costs, improve IT efficiencies and team productivity
- rive value with enhanced customer information, increased conversion rates and improved visibility into your business KPIs
- Deliver a better banking experience by focusing on your digital transformational goals with our HSBC case study
Watch the webinar.
Meet our panel.
Kelly West (Host)
Head of Product & Innovation
aequilibrium
Kelly has helped numerous financial institutions transform digitally over the span of his 20-year career. In addition to his work in developing solutions for clients, he is also a leader in building proprietary digital products focused on origination and payments.
Leandro Blank
General Manager, Europe and Canada
Wavetec
Leandro is leading Wavetec business in Canada and Europe. His background lies in Economics and Innovation and he is passionate about improving customer experiences, while delivering value with tech and data. He believes in using the Phygital approach to connect the online and offline worlds that will allow you to create closer, more efficient, and human customer experiences.
Michael Austin
Director, Business Development
aequilibrium
Michael comes from a digital product and brand strategy background where he has developed client businesses for over 20 years. He has worked on both client and agency side growing businesses with scalable strategies and measurable impact in the UK and North America.
